Terms and Conditions
Terms & Conditions These Terms and Conditions are here to keep everything clear and fair for both you and Kevin The Cleaner (“we”, “us”, “our”). By booking or using our cleaning services, you agree to these terms. From time to time, we may update these Terms and Conditions to reflect changes in our services or policies. Any updates will be posted on our website, so we recommend checking this page occasionally. By continuing to use our services, you’re agreeing to any updated terms.
Normal / General Cleaning (Included in the Standard Quote)
Our standard cleaning service includes general cleaning using professional cleaning products and equipment. This typically involves wiping, washing, vacuuming, and mopping all areas included in your quotation.
The standard service is designed to remove normal dirt, dust, and light surface grime that can be cleaned without excessive scrubbing or specialised treatment.
Deep Cleaning (Additional Charges Apply)
Any item or area requiring extensive scrubbing, specialised chemicals, stain treatment, or additional labour due to heavy grease, built-up grime, mould, staining, hard water deposits, or excessive soiling is considered Deep Cleaning and is not included in the standard quote.
As the level of build-up varies from property to property, deep cleaning is charged separately based on the condition of the item or area. No additional work will be carried out without your approval.
Additional Work Outside the Quoted Scope
Any cleaning work requested or identified outside the scope of the original quote must be discussed and approved by the customer before the additional work is carried out. Additional services can be requested during booking or discussed with our cleaning team on the day of service.
If additional work is recommended but the customer declines or does not approve the additional charge, Kevin The Cleaner will not be responsible for completing that work under the Bond Back Guarantee if the same item is later raised in a property inspection report.
Any such work will be treated as a separate cleaning service and, if requested after the original service, will be subject to our availability and may incur a call-out fee and additional cleaning charges. The customer will be advised of the applicable charges before the additional work is scheduled.
Cleaning Results
Please note that cleaning results depend on the condition of the item. While we always aim to achieve the best possible outcome, some permanent stains, discolouration, mould penetration, or long-term build-up may not be completely removable through cleaning alone.
1. Pricing & Quotations
All quotes provided are unseen quotes, based on average property size and a reasonable level of cleanliness.
Final pricing may vary upon inspection or if additional services are required on the day.
Additional charges may apply for:
Heavily soiled or neglected properties
Properties with pets
Additional rooms (study, toilet, second living area, granny flat, second kitchen)
Key collection/return (typically $15–$20 depending on distance)
2. Additional Services (Extra Cost)
The following services are not included in standard end-of-lease cleaning and can be added at an additional cost:
Exterior window cleaning
Deep internal window cleaning
Steam cleaning (carpet, rugs, mattress, couch, curtains)
Stain and odour removal
Wall and door spot cleaning
Floor scrubbing (including floorboards)
Cupboard deep cleaning
Blind cleaning (wet wipe)
Skirting boards (wet wipe)
Ceiling and mould cleaning
Grout cleaning
Deep cleaning work
High-pressure cleaning
Garage and balcony cleaning
Cobweb removal (external)
Fan cleaning
Electronics goods deep/inside cleaning such as oven, fridges, stovetop, microwaves, etc.
Rubbish removal / leftover items
Fumigation services
Odor Removal
3. Carpet Steam Cleaning
Our standard steam cleaning removes dirt, dust, grime, and most light stains.
Heavily soiled carpets may incur additional charges
Results may vary depending on carpet condition
Permanent stains may not be removable
We do not guarantee complete stain removal.
Carpet Steam Cleaning vs Spot & Stain Removal
Carpet Steam Cleaning and spot/stain removal are two different services and should not be considered the same.
Carpet Steam Cleaning is a general carpet-cleaning process using professional hot-water extraction equipment to remove general dirt, dust, allergens and other removable residues from the carpet fibres. It is designed to refresh and clean the carpet overall.
Spot & Stain Removal is a separate, targeted treatment for specific marks or stains such as wine, coffee, grease, pet stains, rust, dye, ink or other heavily embedded discolouration. These treatments may require specialised products and additional treatment time and are not automatically included with standard carpet steam cleaning.
Please note that steam cleaning does not guarantee the removal of permanent stains, discolouration, bleaching, dye damage, wear marks or other permanent changes to the carpet. The outcome of stain treatment depends on factors including the type of stain, how long it has been present, the carpet fibre and previous cleaning or chemical treatments.
Where a customer requests additional spot or stain treatment, this may be charged separately. While we will always make reasonable efforts to improve removable stains, complete removal cannot be guaranteed.
By booking carpet steam cleaning, the customer acknowledges that the service is a general carpet-cleaning service and not a guaranteed stain-removal service.
4. Customer Responsibilities
To ensure a smooth service:
You must provide access to electricity and water
Property must be vacant before cleaning begins
We do not move or lift heavy items/furniture/belongings; cleaning will be done around them
If utilities are unavailable or disconnected during the job:
Revisit fee of $90 may be charged
5. Exterior Window Cleaning
Limited to ground-floor, safely accessible windows only
Maximum safe height: approx. 3 metres
No removal of paint, adhesives, silicone, or construction residue
Weather-dependent service (may be rescheduled)
This service is not covered under our satisfaction guarantee
Issues must be reported within 24 hours with photos.
6. Cleaner Safety (Hot Weather Policy)
On days exceeding 35°C, clients must provide air conditioning.
If cooling is unavailable and no prior arrangement is made:
The service may be cancelled
A cancellation fee may apply
7. Parking Requirements
Suitable parking must be provided
Parking costs (if any) will be added to your invoice
Parking beyond 100m may incur additional charges
Steam cleaning requires parking within 20m
If no parking is available after 20 minutes:
Booking may be cancelled
Cancellation fee will apply
8. Property Access
If access is not available at the scheduled time:
We will attempt to contact you
After 15 minutes, the job may be cancelled
A 50% cancellation fee will apply
9. Services Outside Our Area
We may provide services outside our standard area at our discretion.
A $50 out-of-area fee applies
Subject to cleaner availability
Same-day cancellations may occur due to logistics (no fee charged in such cases)
Re-cleans may not always be possible due to distance.
10. Photos & Recording
Our team may take photos for quality assurance
Photos are used strictly for service-related purposes
You may opt out by informing us in advance
If your property has cameras:
Please inform us beforehand, especially if audio recording is active
11. Service Exclusions
We do not perform the following:
Moving/Lifting heavy furniture
Ceiling cleaning (unless booked)
Rubbish removal (unless booked)
Human or animal waste cleaning
Paint or adhesive removal
Curtain removal
High-pressure cleaning (unless booked)
Outdoor areas (gardens, pools)
12. Bond Back Guarantee
We offer a 15-day Bond Back Guarantee:
Covers only services listed on your invoice and Quote
Re-clean will be arranged within 3-5 working days depends on availability
Issues must be reported with relevant photos
Guarantee becomes void if:
Another party cleans the property after our service
The issue is outside our agreed scope of Quote. The site is in extremely dirty condition and Cleaners have already given heads up that general end of lease Cleaning only will not be enough to get the property to a clean condition.
13. Payment Terms
Payment is required before service commencement
Accepted methods: Cash, Bank Transfer
Invoice will be issued after payment is recieved
14. Unpaid Accounts
Unpaid invoices may be referred to a debt collection agency or legal service.
You will be responsible for:
Recovery costs
Legal fees
16. Cancellations & Rescheduling
No fee for rescheduling with 48+ hours notice
Same-day cancellations may incur charges
We reserve the right to reschedule or cancel any service if the property is not as described in condition or size or if unexpected circumstances occur.
We reserve the right to cancel if:
Property is unsafe
Property condition differs significantly from description
Access is not provided
17. Limitation of Service
We aim to deliver high-quality cleaning services; however:
Results depend on property condition
Some stains or damages may be permanent
Our guarantee applies only to agreed services